Chat & messages
Talk to us before or after an order, send files, and keep every conversation in one place.
What this page is for
Chat is how you reach our sales and support team. You can start a conversation as a guest, then keep it when you create an account.
What you can do here
- Start a chat from the floating button on any page.
- Send images and files — artwork, screenshots, reference photos.
- Rename a conversation so you can find it later.
- Rate the conversation when it is closed.
- Close a conversation when the question is resolved.
Good to know
- Guests can chat without an account; the conversation is linked when you register with the same session.
- A conversation can be linked to an order, so our team sees the order context.
- Messages (the bell icon) are notifications; chat is the live conversation.