My orders
Track every order, pay the balance, download the PI, confirm receipt and request a refund.
What this page is for
Every order you place appears here, with its current status and the actions available at that stage.
Order status
- Placed — waiting for payment.
- Paid — payment confirmed; production is queued.
- Shipped — on the way; tracking is on the order page.
- Received — you confirmed delivery; this unlocks writing a review.
- Cancelled / refunded — closed; check the refund note.
Actions you may see
- Pay / Pay balance — settle an unpaid order or a split payment.
- Pay by quote — if you agreed a price with our team, pay that amount.
- Download PI — a proforma invoice for your records or your finance team.
- Change address — only before dispatch.
- Confirm receipt — marks the order received and lets you review it.
- Request refund — opens a dispute; our team reviews it before any money moves.
- Refresh price — re-quotes an order whose price validity expired.
Good to know
- A customised order is made to order; cancellations after production starts may not be possible.
- Split payments show the remaining balance on the order page.
- Refunds go back to where they came from — wallet balance or the original card.