Policies
The rules behind ordering — terms, privacy, shipping, refunds and payment.
What these pages are for
Each policy page answers a different question:
- Terms — the contract when you use the site.
- Privacy — what data we collect and why.
- Shipping policy — production time, transit time, tracking and delivery.
- Refund policy — what can be returned, what cannot, and how refunds are processed.
- Payment policy — accepted methods, currency, and when you are charged.
Good to know
- Custom printed items are made to order and are generally not returnable for change of mind.
- Production starts after payment, so cancellation windows are short.
- Duties depend on the shipping option you choose at checkout (DDP or DDU).